Returns

Our Return Policy

 

In order to return merchandise, you must obtain an RMA (Return Merchandise Authorization) number from our customer service department at 1-(800)-893-2803.

 You may return any unopened merchandise (except Skincare, Haircare, and Sample items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

 You will be charged a 20% restocking fee for any merchandise not returned in its original condition and packaging.

 Any shipping cost you incur to return the product to us will not be refunded.

 Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

 We do not offer refunds or exchanges on Skincare, or Haircare, items due to health reasons. Please make your selections carefully.

 

Damaged/Incorrect Items

We will provide a refund and a return shipping label in the following instances.

In the event that your package arrives damaged or if you receive an incorrect item. Your claim must be received within 5 days from the date you receive your order. (Damaged items does not include melted items. Please refer to product information just beneath products, and our FAQ page under SUMMER SHIPPING SOUFFLES/FORMULAS, MERINGUES WHIPPED PRODUCTS) Please call Red’s Kitchen Sink customer service at

1-(800)-893-2803 to receive a RMA return authorization first.

We require the following information to process your return. (If this information is not included, we will be unable to process your return.

  • RMA number
  • Full name and address
  • Phone number
  • e-mail address
  • Packing slip
  • Original order confirmation
  • Reason for returning merchandise         

Any package that has not been received by Red’s Kitchen Sink and tracking information cannot be provided, will be the sole responsibility of the shipper.

Please Return Merchandise to:

Red's Kitchen Sink, P.O. Box 1984, Marietta, GA 30061

 

 **Please allow up to 7 business days to process your return or exchange or refund upon receipt of your package.

 In the event of a refund

 Refund will be in the same form of currency used for the purchase.  For example, if the item was purchased with a credit card, issue a credit to that same credit card.  In the event that the purchase was made by PayPal, PayPal will issue a check directly.

 If your package is returned to Red’s Kitchen Sink marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will unfortunately need to charge a $5.95 re-shipping fee.

 CANCELLATIONS

Please be sure of your purchase prior to completing your order.

Since we use automated order processing, we are unable to cancel or modify your order once it has been shipped. If you have any other questions, please email our customer service department 

or feel free to call us at: 1-(800)-893-2803.

 

International Customs Fees/Taxes

 International shipments must clear customs in their destination countries.  International customers are responsible for any and all customs duties, and/or taxes that their package may incur. We are not able to determine the amount of these fees before shipping to you. Any order returned to us due to non-payment of customs fees will be subject to the original shipping charge plus a 20% restocking fee as these products can take up to 3 months to reach us. Please be sure of your country's import restrictions and requirements prior to ordering. Any order returned to us due to your country's import restrictions or regulations will be subject to 20% restocking fee, plus the original shipping charge.

 If a product is seized by customs, we cannot issue credit for that product.

 Contact us at:

Toll free in the U.S. 1(800)-893-2803 

Outside the U.S. customerservice@redskitchensink.com or click on the chat icon on our website at www.redskitchensink.com 

Monday-Friday: 9:00am-5:00pm Eastern Time.

 Claims

You must notify us within 15 days from the date of your order U.S. and within 28 days if international if you have not received your package.