Shipping Policy
Shipping Policy
Flat Rate U.S. Shipping
- Continental U.S. (Lower 48 states): $6.95 flat rate on all standard orders.
- Alaska & Hawaii: $12.95 flat rate due to higher carrier costs.
- Wholesale Orders: Shipping is calculated at checkout based on weight and destination.
Fulfillment & Delivery Times (U.S. Orders Only)
| Product Profile | Processing (Prep)* | Transit (Carrier) | Total Order to Door |
|---|---|---|---|
| Standard Products (about 90% of catalog) | 1–3 business days | 3–5 business days | 4–8 business days |
| Sea Moss Gel (made to order, perishable) | 2–4 business days | 2 business days (ships Mon–Wed only) | 4–6 business days |
| Wholesale Orders | 3–10 business days | 2–5 business days | 5–15 business days |
*Processing is the time needed to prepare and pack your order before it leaves our facility.
Special Note on Sea Moss Gel (Perishable)
- Shipping Schedule: Sea Moss Gel ships Monday through Wednesday only via 2-Day delivery to maintain freshness.
- Weekend Orders: Orders placed after Wednesday are processed, then ship the following Monday.
- Transit Time: Delivery is within 2 business days once shipped.
International Orders
- We also ship internationally. Typical delivery is 2–4 weeks, timing varies by destination, customs clearance and local postal service.
- Customs fees, import duties and taxes are the customer’s responsibility.
- Perishable items like Sea Moss Gel are not available for international shipping.
Other Shipping Details
- Carriers: USPS, UPS or FedEx, chosen based on destination and order size.
- Tracking: A tracking number is emailed once your order ships.
- Incorrect Addresses: Please double-check your shipping address. Reshipping costs due to incomplete or incorrect addresses will be billed to the customer.
- Lost or Stolen Packages: We are not responsible for packages marked “delivered” by the carrier.
